We get a lot of great questions, here are some of the most common.

Whether you're new to raw feeding or just need help placing an order, this page is a great place to start. If you can't find what you're looking for, feel free to get in touch and we'll be happy to help.

General Questions

Do you offer Canada-wide shipping?

We ship non-perishable items like treats, supplements, and toys across Canada. Raw food products are available for local delivery or come by the store and shop till you drop.

Where do you deliver raw food?

We offer scheduled local deliveries to specific regions in Ontario. You can view all delivery zones, fees, and timing on our Local Delivery Information page.

How do I book the agility arena?

You can book directly through our online scheduler on the Agility Training page. Just select your preferred date, time, and number of participants. Previous agility training is required to rent personal time.

Do I need to create an account to order?

No account is required to place an order. However, creating one can make reordering easier and allow you to track your previous purchases.

How do I store raw food once it’s delivered?

All raw food should be stored in the freezer immediately upon delivery or pickup. Thaw in the fridge as needed, and follow safe handling practices.

Do you offer discounts for bulk orders or breeders?

Yes, wholesale pricing is available. We also offer discounts to Breeders and Rescues. Contact us directly for more information and how to qualify.

Why can’t I ship raw food products, and what happens if I add them to my cart with other items?

Raw food products are only available for local delivery or pickup and cannot be shipped. If you add raw items to your cart along with shippable products (like treats, supplements, or toys), the system will restrict shipping options and only show local delivery or pickup at checkout.

Reach Out

Don't see the answer to your question?

Feel free to reach out. We’re happy to help. You can contact us by phone or email, or stop by during our regular hours.